Return Policy

·         NO RETURNS OF ANY KIND ARE ALLOWED ON ELECTRICAL PARTS, CHEMICALS, MANUALS, DECALS, STICKERS, OR TOOLS.  PARTS UNDER $10 ARE ALSO NOT ELIGIBLE FOR RETURN

·         All return claims of any kind must be returned to RonAyers.com within (10) ten days of receipt of merchandise. If the claim is due to damage or shortage, you must keep the package and packaging for the carrier (UPS or Fed Ex) to inspect. If we do not receive the items in the allotted time period, your package will be refused.

·         Once you have received a Return Authorization number, complete the Return Authorization Form (BELOW) and secure it to the outside of box. If the Return Authorization Form, with a valid Return Authorization number, is not on the outside of the box, it will be refused and returned to you.

·         Each item must be returned in it's new, original, unused, unworn, undamaged condition with no marks on the original packaging, and with all tags, labels, documentation and protective covers intact. The manufacturers will not accept damaged packaging from RonAyers.com. Damaged packaging may void your return and the item will be shipped back to you at your cost.

·         All returns are subject to inspection for damage, misuse, or improper packaging. It is the sole discretion of RonAyers.com to either provide replacement, issue a credit, or return the item to you.

·         In the event of a damaged or defective item RonAyers.com must be notified within (3) three days of your receipt of the item. Damaged return claims must be returned to RonAyers.com within (10) ten days of receipt of merchandise. Please include a brief but accurate description of the damage to the item. Damaged items may only be exchanged for the exact item without exception.

·         All of our manufacturers charge us a restock fee. In turn we must pass these charges on to you, unless item is an exchange, damaged or the error is the fault of RonAyers.com.

·         In the event of an item cancellation or item change after the order has been processed, all of the above return policies will apply. These include but are not limited to a 25% restock fee. In most cases the items have already been ordered and shipped from the manufacturer and cannot be canceled. Please be sure that you actually want an item before you order it.

·         Backordered items maybe canceled without penalty, but all other canceled items on the order will be subject to a restock fee.

·         All returns will be shipped back to the customer regular ground regardless of how the initial order was shipped.

·         When returning your items please include a copy of the original sales invoice that was packaged with your parts.

o    Business Information

§  RonAyers.com.
1929 North Memorial Drive
Greenville, NC 27834

§  E-Mail customerservice@ronayers.com

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